Contact & Grievance Redressal

This page explains how to reach us for support, privacy requests, safety concerns, or a formal grievance, and the response times you can expect — in line with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1. General support

For account issues, billing questions, or anything else day-to-day, email support@work2wed.com.

2. Privacy and data requests

To access, correct, or ask questions about your personal data under our Privacy Policy, email privacy@work2wed.com.

3. Safety concerns

To report something urgent that our in-app Report tool hasn't resolved, email safety@work2wed.com. If you're in immediate danger, contact local emergency services first — see our Safety Policy.

4. Grievance Officer

In accordance with Indian IT Rules, we've designated a Grievance Officer to handle formal complaints about content on Work2Wed, or about how we've handled your data or account.

When you write to the Grievance Officer, please include:

• Your registered email address on Work2Wed;
• A description of the issue, including any relevant profile, post, or message links if applicable;
• What resolution you're looking for.

5. Response timelines

We acknowledge every grievance within 24 hours of receipt, and aim to resolve it within 15 days. Some matters — for example, those requiring verification of facts with third parties — may take longer; if so, we'll tell you why and give you an updated timeline.

6. Appeals

If you disagree with a moderation decision (a post removal, a suspension) or a resolution from the Grievance Officer, you can request a review by replying to the same thread and asking for escalation. We'll have a different member of our team take a fresh look.